These are the Terms and Conditions (the Terms) that govern the use of the Pillion© app.  In order to complete your registration and begin making full use of the app and its features, your consent to these Terms is required.  Please read the Terms carefully before expressing your consent.  By clicking in the “accept” button below, you agree to these Terms which will bind you.  If you are not completely satisfied with the Terms and do not agree to them, please click on the “reject” button below.  

Who We Are and What this Agreement Does

We Vast Visibility Limited (we) of 8 Princes Parade, Liverpool, L3 1DL license you to use:

as permitted in these Term.

Your Privacy

We only use any personal data we collect through your use of the App and the Services in the ways set out in our privacy policy

Please be aware that internet transmissions are never completely private or secure and that  any message or information you send using the App or any Service may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted.

iTunes App Store, Google Play App Store's Terms Also Apply

The ways in which you can use the App and Documentation may also be controlled by the iTunes App Store and Google Play App Store's rules and policies.

Operating System Requirements

The Android app requires a smartphone with a minimum of the Android Jelly Bean (4.1) version of the Android operating system.

The iPhone app requires a smartphone with a minimum of iOS8 version of the iOS operating system

Support for the App and How to Tell Us About Problems


If you want to learn more about the App or the Service or have any problems using them please take a look at our support resources at

Contacting us (including with complaints)

If you think the App or the Services are faulty or misdescribed or wish to contact us for any other reason please email our customer service team at or call them on 0151 231 1033

How we will communicate with you

If we have to contact you we will do so by email, by SMS or by pre-paid post, using the contact details you have provided to us.


The App is designed to assist whilst riding your motorbike.  Some of the App features include visual and audio information whilst you are riding, 2D map routing, audio directions, sign-posts and alerts, as well as text-to-speech recognition.  If you find any of these features distracting or find that they hinder your ability to drive safely, then we urge you not to use the App.  It is recommended that you:

It is your responsibility to make a judgment on whether or not the road and weather conditions are safe for travel.  There are a number of variables that can interfere with the effectiveness of the App such as network coverage or failure, or damage to your device.  

Failure to pay full attention to the operation of your vehicle or motorbike when using the App or otherwise could result in personal injury or damage to your property.  You assume total responsibility and risk for using the App.

Some of the App’s features rely on third party data.  We do not warrant the accuracy of the data and exclude all liability arising from incorrect information supplied to you via the App.  In addition, we are not responsible for errors generated by unreported road works or diversions. Failure to pay full attention to the operation of your bike could result in death or personal injury or damage to your property. You assume total responsibility and risk for using the App.  

How You May Use the App, Including How Many Devices You May Use It On

In return for your agreeing to comply with these Terms you may:

Who can use the App?

You must be 18 to accept these Terms and use the App. You may not transfer the App to someone else.  We are giving you personally the right to use the App and the Service as set out above.  You may not otherwise transfer the App or the Service to someone else, whether for money, for anything else or for free. If you sell any device on which the App is installed, you must remove the App from it.

Changes to These Terms

We may, from time to time, need to change these Terms to reflect changes in law or best practice or to deal with additional features which we introduce.

We will give you at least 30 days’ notice of any change by sending you an SMS with details of the change or notifying you of a change when you next start the App.

If you do not accept the notified changes you will not be permitted to continue to use the App and the Service.

Update to the App and Changes to the Service

From time to time we may automatically update the App and change the Service to improve performance, enhance functionality, reflect changes to the operating system or address security issues. Alternatively we may ask you to update the App for these reasons.

If you choose not to install such updates or if you opt out of automatic updates you may not be able to continue using the App and the Services.

The App will always match the description of it provided to you when you bought it.

If Someone Else Owns the Phone or Device You Are Using

If you download or stream the App onto any phone or other device not owned by you, you must have the owner's permission to do so. You will be responsible for complying with these Terms, whether or not you own the phone or other device.

We May Collect Technical Data About Your Device

By using the App or any of the Services, you agree to us collecting and using technical information about the devices you use the App on and related software, hardware and peripherals to improve our products and to provide any Services to you.

We May Collect Location Data (but You Can Turn Location Services Off)

Certain Services, including but not limited to, the ability to participate in group rides, hazard notifications and map detection, will make use of location data sent from your devices. You can turn off this functionality at any time by turning off the location services settings for the App on the device.  Please note that in doing so, this will result in reduced App efficiency and inability to use the App features.  

If you decide to use the App’s group-ride feature you will be asked your consent to join a particular group following an invite.  By accepting to join the group-ride, you will be consenting to other Pillion users participating the ride, being able to track your location.

If you use these Services, you consent to us and our affiliates' and licensees' transmission, collection, retention, maintenance, processing and use of your location data and queries to provide and improve location-based and road traffic-based products and services. You may stop us collecting such data at any time by turning off the location services settings on your device.  

We Are Not Responsible for Other Websites You Link To

The App or any Service may contain links to other independent websites which are not provided by us. Such independent sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies (if any).

You will need to make your own independent judgement about whether to use any such independent sites, including whether to buy any products or services offered by them.

Licence Restrictions

You agree that you will:

Acceptable Use Restrictions

You must:

Intellectual Property Rights

All intellectual property rights in the App, the Documentation and the Services throughout the world belongs, or is licenced to us and the rights in the App and the Services are licensed (not sold) to you. You have no intellectual property rights in, or to, the App, the Documentation or the Services other than the right to use them in accordance with these Terms.


Our Responsibility for Loss or Damage Suffered By You

We are responsible to you for loss and damage caused by our direct breach of these Terms which results in damage to your mobile phone or other handheld device.  Our liability shall be limited to the cost of repair or replacement of your device.  

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.

When we are liable for damage to your property. If defective digital content that we have supplied damages a device or digital content belonging to you, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

We are not liable for business losses. The App is for domestic and private use. If you use the App for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Limitations to the App and the Services. The App and the Services are provided for general information and entertainment purposes only. They do not offer advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of information obtained from the App or the Service. Although we make reasonable efforts to update the information provided by the App and the Service, we make no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date.

Please back-up content and data used with the App. We recommend that you back up any content and data used in connection with the App, to protect yourself in case of problems with the App or the Service.

Check that the App and the Services are suitable for you. The App and the Services have not been developed to meet your individual requirements. Please check that the facilities and functions of the App and the Services (as described on the appstore site and in the Documentation) meet your requirements.

We are not responsible for events outside our control. If our provision of the Services or support for the App or the Services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event  but if there is a risk of substantial delay you may contact us to end your contract with us and receive a refund for any Services you have paid for but not received.

We May End Your Rights to Use the App and the Services If You Break These Terms

We may end your rights to use the App and Services at any time by contacting you if you have broken these Terms in a serious way. If what you have done can be put right we will give you a reasonable opportunity to do so.

If we end your rights to use the App and Services:

We May Transfer this Agreement to Someone Else

We may transfer our rights and obligations under these Terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

You Need Our Consent to Transfer Your Rights to Someone Else

You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

No Rights for Third Parties

This agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.

If a Court Finds Part of this Contract Illegal, the Rest Will Continue in Force

Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even If We Delay in Enforcing this Contract, We Can Still Enforce It Later

If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

Which Laws Apply to this Contract and Where You May Bring Legal Proceedings

These Terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

Alternative Dispute Resolution

Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. Disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.